The rise of AI agents: What procurement needs to know

Simon Lipscomb is joined by Katja Forbes, globally recognised AI strategist, digital visionary and one of the world's Top 25 AI Leaders, to discuss how artificial intelligence is transforming procurement and the wider business landscape. 

Drawing on her work advising boards and executives around the world, Katja shares why AI agents are already changing how organisations buy, negotiate and make commercial decisions. From autonomous procurement to "machine customers", she explains why this shift is happening now and what procurement leaders need to do to stay ahead. 

This episode covers:

• Why AI agents are becoming active participants in procurement and commercial negotiations 
• How organisations including Walmart and Maersk are already using AI to negotiate with suppliers 
• What "machine customers" mean for procurement, suppliers and customer experience 
• Why human relationships and strategic thinking will become even more important as AI takes on transactional work 
• How boards and business leaders can approach AI adoption through experimentation and governance 
• The opportunities, risks and skills procurement professionals need to prepare for in an AI-driven future 
• Why Katja believes AI will augment—not replace—the workforce, creating new ways of working alongside intelligent agents 

To learn more about Katja and her work, visit www.theCXevolutionist.ai or subscribe to her Substack: https://substack.com/@thecxevolutionist.

Listen to the podcast below: