This training aims to introduce the principles that will help in defining effective processes.

Course Content

  • Introduction to process mapping
  • Standard notation
  • Framing the process
  • Brown paper mapping

Learning objectives

  1. Understand how to document processes effectively
  2. Understand how process mapping can be a useful tool in process enhancement
  3. Understand how to ‘frame’ a process map
  4. Introduction to ‘Brown Paper’ process mapping and how to run a workshop